Refunds

Draft. Not yet reviewed by a lawyer, and the operating legal entity is not yet named. Both will be settled before anything is on sale.

Nothing is on sale yet. This policy is published in advance so it is not a surprise later.

There is nothing to refund for watching

Spectator entry is free. There is no ticket, so there is nothing to refund.

If we cancel or move something

If we cancel the event, cancel a workshop session, or move either to a date you cannot make, you get a full refund of what you paid us. You do not have to ask for it — we refund to the original payment method and email you when it is done.

If you change your mind

• Robot entries are refundable in full up to 14 days before the event. After that they are not, because by then we have counted you into the bracket.
• Workshop seats are refundable in full up to 14 days before the session. After that they are not, because the seat and the materials were held for you and cannot be resold at short notice.
• Merchandise that has not shipped can be cancelled for a full refund. Once it has shipped, see below.

Merchandise

Faulty or wrongly sent items are replaced or refunded in full, including return postage. Tell us within 14 days of receiving the order.

We do not accept returns of items simply because you no longer want them, unless they are unused and unopened and you tell us within 7 days.

How refunds are paid

Always to the card or account you paid from, through Stripe. We cannot pay a refund to a different person or a different account. Refunds usually appear within 5 to 10 working days, depending on your bank; FPX refunds can take longer than card refunds, which is the bank's timing and not ours.

Asking for one

Use the address on the contact page and include your order reference.